Return Shipments Policy
This Policy permits the return and exchange of all items, including
private brand products (excluding electronics, general merchandise, and
other exceptions). Returns will be allowed in the following scenarios:
Returns must be reported at the time of delivery and necessary proof
must be provided to qualify for a return and refund. No refund request
will be considered post 24 hours.
1. Octopolis Technologies Private Limited (“Company”) reserves the right to inspect the merchandise and verify the nature and extent of damage prior to processing refunds or exchange under this Policy. The decision of the Company shall be final and binding on the member. The Company shall not entertain any claim or dispute by member in this regard.
2. This Policy shall not be applicable where the merchandise is due for expiry within the next 15 (fifteen) working days.
3. Original Invoice must be presented by the partner as a proof of purchase at the time of seeking any return or exchange of the merchandise.
4. Return will be processed only if:
• it is determined that the product was not damaged while in the member’s possession; due to accident, negligence, misuse or for any other reason;
• the product is not different from what was purchased by the member or shipped to member;
• the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories and freebies (if any) therein) provided with the product;
5. Refunds may be issued through the original payment method for purchase or as Promotional credits in ApnaKlub Account equivalent to the refund amount. Cash payments will be refunded to the bank account provided by you in the Application's Account section or as promotional credits in ApnaKlub wallet, equivalent to the refund amount. Promotional credits can only be used in the next order and not as real money.
6. All approved refunds shall be returned to members within a maximum period of 15 (fifteen) working days.
7. This Policy is not applicable for return and exchange of merchandise covered under discount / special price or any other promotion or schemes,
8. This Policy has been rolled out at the sole discretion of the Company. The Company reserves the right to modify / withdraw this Policy without notice at any time. The decision of the Company in relation to any matter arising out of this Policy shall be final and binding on the member.
9. In case the merchandise is not available for exchange, the purchase price shall be refunded to the member.
10. For any quality, safety & shortage related complaints, you are requested to log in your complaint with complete details including invoice at support@apnaklub.com. Our customer care executives will reach out to you for the resolution of your concern as soon as possible.
11. For further information or any other queries, please feel free to contact Apnaklub. For any query or feedback, please call on Call: +91 9289528619
12. The courts at Bangalore shall have the exclusive jurisdiction in relation to any matter arising out of this Policy.